SHIPPING
How much is shipping?
We offer FREE shipping on all orders $175 Canada-wide.
For orders with a value of less than $175 shipping is a flat-rate of $12.99.
All orders will be shipped via Canada Post.
Do you ship internationally?
Yes, we ship to the US. Shipping prices will be quoted at checkout based on your shipping address.
My order hasn't arrived, what should I do?
Please contact Canada Post, USPS or your local postal service and file a service ticket to find out what has happened with your parcel. You can do so with Canada Post here. In 95% of cases, they are able to locate your order and deliver it to you safely. If your parcel is deemed lost, please email us at info@commongroundclothing.com and we will work on a solution.
When will my order ship?
Your order will ship within 1-2 business days after the order is received. Shipping time depends on shipping address and will be quoted at checkout.
Where and when should I pick up my local pick-up order?
You can pick up your order from our store in Dawson Creek, BC by selecting local pick-up at checkout.
We will send you an email once your order is ready!
Store details:
900 102 Avenue, Suite 102
Dawson Creek, British Columbia V1G 2B7
Tues-Fri: 10:30am-5:30pm
Sat: 10:30am - 4pm
Sun-Mon: Closed
RETURNS + EXCHANGES
Can I return or exchange an item I purchased in store?
We offer store credit only within 30 days of purchase on unworn merchandise with tags attached.
Can i return or exchange an item purchased online?
Email us at info@commongroundclothing.com with your name, order number and return request and we will review and respond within 2-3 business days to process your request.
Returns will be issued to the original form of payment on unworn merchandise with tags attached. The customer is responsible for return shipping.
Returns are accepted within 30 days of purchase.
Can I return an item I purchased on sale?
We do not accept returns or exchanges on sale items — once it's yours, it's yours!